Customer Service

Shipping & Delivery


Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm Mountain Standard Time.

Carriers
We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Please note some products will go out LTL and we will have to provide you that cost at a later date.
Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

 

Privacy & Security


This privacy notice discloses the privacy practices for (www.7HermitsBrewing.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • 1.) What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • 2.) What choices are available to you regarding the use of your data.
  • 3.) The security procedures in place to protect the misuse of your information.
  • 4.) How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • 1.) See what data we have about you, if any.
  • 2.) Change/correct any data we have about you.
  • 3.) Have us delete any data we have about you.
  • 4.) Express any concern you have about our use of your data.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 970-471-4979 or info@7HermitsBrewing.com.

 

 

Returns, Refunds and Exchanges Policy


How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email info@cranesaerialtruckservice.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    7 Hermits Brewing
    Tracking #:________
    717 Sylvan Lake Rd, Unit B1
    Eagle CO 81631
    970-328-6220
  3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions

Some items cannot be returned if they are opened. These include electrical items and software.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition and within 30 days of your purchase, you may exchange your item for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy


 

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

7 Hermits Brewing
717 Sylvan Lake Rd, Unit B1
Eagle, CO 81631
Pricing and promotions are subject to change without notice.

Viewing Orders


Creating an account will allow users to login in and track current and past orders. This will also allow you to review and tag products. It will offer the best shopping experience since you can come back and see all the information about your order.

Of course we also offer the ability to make purchases as a guest, where we will not store your user account information.